Why Choose Link Direct Care for Home Care in Swindon, Truro and Surrounding Areas
Are you looking for home care services for yourself or a loved one near you? If you live in Swindon or Truro, we invite you to explore our services.
When you’re looking for care at home, whether for yourself or a family member, you want more than just a service. You want to know that someone will genuinely care. That they’ll show up, take the time, and treat your loved one with dignity.
We’re a small, local care agency offering support to people in Swindon, Truro, and surrounding areas. We’re not part of a national chain, and we don’t want to be. We’re built differently, and for good reason.
We Work With Families, Not Just For Them
Care should be a partnership. We involve families and service users in all decisions about their care. If something needs changing or adjusting, we talk it through. Nothing gets passed down from “head office”—because we are the head office. We make sure the care fits around the person, not the other way around.
Whether you’re setting up care for an older parent, someone with complex health needs, or just need extra help day-to-day, we take time to understand the situation and shape the care around what’s actually needed.
Our Team is led by experienced individuals who are involved Every Day
Our care is led by Olgah, a highly experienced nurse with over 40 years in health and social care. She’s not someone who checks in once a month—she works directly with carers and families every day. Her involvement ensures every care plan is safe, appropriate, and genuinely looking out for the person’s wellbeing.
When someone needs to transition into home care—maybe coming out of hospital, or facing a change in their health—we don’t leave families to figure it out. We’re involved in that process, helping it go as smoothly as possible and speaking to GPs and other professionals as needed.
Communication is One of the Most Important Parts of Care
If you’ve ever been left chasing phone calls or wondering who’s turning up and when, you’ll know how stressful poor communication is. We keep communication clear, honest, and easy. If you call us, we’ll pick up. If you message us, we’ll respond. And if something changes in your care, you’ll know about it—before it happens.
Families have told us again and again how much they appreciate this. Not just being “informed,” but being involved. Knowing they can reach someone who knows the client’s name, health needs, and routine, not just a customer reference number.
We’re Local, Small, and Sometimes That’s a Good Thing
It’s common to think a bigger care company might be “a safer bet” or more reliable, but in practice, some families find the opposite. Bigger organisations often mean stretched teams, long waits for answers, and a rotating door of carers. We’ve had clients come to us after struggling with things like:
- No-shows or last-minute cancellations
- Phones ringing out and messages ignored
- Carers turning up who’ve never met the person before
- Requests for simple things, like a female carer, not being followed
- Poor communication when things go wrong
- Confusing billing and hidden charges
- Feeling like they’re just not being listened to
We’re not here to badmouth others, but we do know that these problems come up again and again when care becomes too big, too fast, and too disconnected.
At Link Direct Care, we do the opposite. We stay small on purpose. That way, we can give you a personal, hands-on service where management are directly involved with your care. You’ll know who’s coming through the door. You’ll speak to the same people. And we’ll work with you, not around you.
We’re Registered with the CQC—and We Live the Values
We’re fully registered with the Care Quality Commission (CQC) and work in line with their Key Lines of Enquiry (KLOEs), which means we focus on being:
- Caring
- Compassionate
- Responsive
- Well-led
- Effective
But we don’t just follow a checklist. These aren’t boxes we tick—they’re values we follow every day. From how we train staff, to how we listen to feedback, to how we deal with any concerns that come up.
We also have a proper complaint management system in place. Not a form that vanishes into a void. If something’s not right, we take it seriously. We investigate, follow up, and make changes where needed. You won’t be fobbed off with a “please email support” response. You’ll be heard.
We Look After Our Staff, So They Can Look After You
Reliable care depends on good people. We’ve put a lot of thought into what makes a great carer—and more importantly, what makes them want to stay.
We give carers the training, support and time they need to do the job properly. We treat them with the respect they deserve, so they don’t burn out or leave. That’s how we keep consistency, which is vital—especially for people with dementia or complex needs who rely on familiar faces.
We have proper rota planning, capacity to cover weekends, nights, holidays—and we don’t leave families stuck at short notice.
Private Clients: You’re Paying for Care, You Should Get Quality
If you’re a private client funding your own care, we know you’re looking for more than the basics. You want carers who are:
- Compassionate – able to put themselves in your shoes
- Competent – able to do the job safely and well
- Committed – not just passing through for a payslip
That’s who we hire. And we match carers to clients so that the care is person-centred and tailored—not just what’s available on a schedule. We adjust care as needs change, stay flexible, and make sure the service feels right.
And most importantly, we’re always available. If you need us, we’re there.
We’re Here, We Care, and We’ll Always Do Right by You
We know what poor care feels like, because we’ve heard the stories. The calls that go unanswered. The carers who don’t show up. The rushed visits. The frustration. The loneliness. The stress on families.
We built Link Direct Care to be the opposite of that.
We’re the new kid on the block, yes, but that’s our strength. It means we can be focused, responsive, and genuinely personal. This means we know our clients by their names. It means if you call, you’ll speak to someone who understands.
So if you’re looking for care in Swindon, Truro or nearby areas, and need care at home, get in touch today for a free consultation
